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Privacy Policy

Effective date: January 1, 2026

This Privacy Policy describes how DEVS LLC ("CSFail", "we", "us") collects, uses and protects your personal data when you use our platform.

1. Data We Collect

1.1 Steam Data

When you log in via Steam, we receive: Steam ID, username, avatar and profile visibility level. We do not receive your Steam password.

1.2 Usage Data

Automatically collected: IP address, browser type, pages visited, time on site, referring pages. Used for analytics and security.

1.3 Financial Data

We record transaction history (deposits, withdrawals). Payment card details are not stored — they are processed by certified payment processors.

2. How We Use Your Data

  • Providing platform services (case openings, mini-games)
  • Processing payments and withdrawals
  • Fraud prevention and security
  • Platform improvement and analytics
  • Responsible gaming compliance (age verification)
  • Communications (bonuses, events, important updates)

3. Data Sharing

We do not sell your personal data to third parties. We may share data with:

  • Payment processors (for transaction processing)
  • Analytics services (anonymized data)
  • Law enforcement (if required by law)

4. Cookies

CSFail uses cookies for session management, preferences and analytics. You can disable cookies in your browser settings, though this may affect platform functionality.

5. Data Security

We use industry-standard security measures: HTTPS encryption, secure servers, access control. However, no internet transmission is 100% secure.

6. Data Retention

We store your data for as long as your account is active. Game history and financial records are retained for 5 years for legal compliance purposes.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Object to data processing
  • Data portability

8. Children

CSFail services are strictly for users aged 18 and over. We do not knowingly collect data from minors. If we discover a minor has registered, the account will be immediately deleted.

9. Contact

Privacy questions: privacy@10cs.fail
DEVS LLC, LEC 55224776, Republic of Armenia.